Responsibilities & Key Deliverables

• Strong Review Mechanism for Sales and Service and Handholding of Teams
• Customer satisfaction- Strive for Customer satisfaction score both in Sales & After Sales
• Market Share- Set Target for area office market share gain.
• Create winning strategies against competition.
• Review performance, identify root cause and initiate corrective actions.
• Plan for sales for N+2 month.
• PBIT - Optimise zonal incentive scheme.
• Utilize of zonal marketing budgets effectively.
• Ensure optimum debtor no of days for the zone.
• Dealer Management- Ensure dealer motivation and engagement.
• Sustain Dealer principal relationship.
• Align policies wrt manpower, funds and infra.
• Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points both for Sales and Service
• Expand Local Mechanic Network
• New Dealer identification.
• Take counter actions against Non performing dealer's.
• Networking and stakeholder management- Synergise with Financiers
• Build and sustain relationship with influencers in govt depts and key accounts
• Ensure Revenue and Repair Order Growth for Dealer workshop
• Ensure adequate stocking of spares at dealership in line with the consumption trend
• Promote Referrals from Service by ensuring Customer Delight
• Usage of Mobile Service Vans for service reach
• Monitoring of key performance matrix like Same Day Delivery and Turn Around Time for vehicles reporting for Service

Preferred Industries

Education Qualification

MBA; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills