Associate Sr. Manager - SAP

Job Purpose

Mahindra Lifespace Developers Ltd. is hiring an experienced SAP FICO, SD, PS & Governance professional to lead SAP support operations, governance, and compliance initiatives. The role will be responsible for managing a team of SAP professionals, ensuring audit compliance, driving stakeholder and vendor coordination, and optimizing SAP-related costs while delivering stable and secure SAP operations. 

Principal Accountabilities

SAP Operations & Support

• Manage overall SAP support and enhancement activities across business functions.
• Lead troubleshooting and resolution of critical SAP application issues.
• Ensure system availability, performance, and adherence to service levels.
• Coordinate with implementation and support partners (including Mahindra and other vendors) for issue resolution and project execution.

Audit, Compliance & Security

• Ensure SAP systems remain compliant with internal controls and audit requirements.
• Support ITGC, security audits, and compliance reviews.
• Drive remediation of audit observations and strengthen control frameworks.
• Partner with internal and external auditors during audit engagements.

Stakeholder & Escalation Management

• Act as the primary point of contact for business and stakeholders.
• Manage critical escalations and ensure timely resolution.
• Communicate risks, issues, and mitigation plans to leadership teams.

Cost Optimization & Governance

• Identify opportunities to optimize SAP support and operational costs.
• Monitor vendor performance and ensure value realization from support contracts.
• Recommend process improvements and automation initiatives to enhance efficiency.

Leadership & Soft Skills

• Strong stakeholder management and communication skills.
• Proven escalation management capabilities.
• Ability to lead teams in a dynamic business environment.
• Strong analytical and problem-solving skills.
• Results-oriented with a focus on operational excellence and governance.

Performance Measure of Success

Key Relationships

Qualification and Experience

• Bachelor’s degree in Engineering, Information Technology, Computer Science, Commerce, or related discipline.
• SAP FICO and other relevant certifications preferred.
• 10 to 14 years of SAP experience with strong expertise in SAP FICO.
• Experience managing SAP support, governance functions, and audit requirements.
• At least 2 to 3 years of team management experience, handling SAP functional and basis consultants including modules such as FICO, SD, MM, PS and GRC (REFX preferred).
• Expertise in SAP Integration – both upstream and downstream.
• Experience in managing external implementation/support partners.
• Knowledge of SAP controls, ITGC audits, compliance, and security audits.
• Experience in incident management, problem management, and troubleshooting.