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ASK Expert

Date:  10 Aug 2026
Location: 

Nagpur, Nagpur, IN

Company:  Mahindra & Mahindra Ltd
Position  ASK Expert
Reports To  ASK Lead
Place of Posting  FES-Mahindra Division , Nagpur
Responsibilities & Key Deliverables 1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.
2. Handling Technical Assistance Requests (TAR) on ASK Portal:
Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.
Experience

Min 3 Year Experience in Field/Training.

Languages: Should know - Tamil, Telugu (must) and Kannada (preferred) 
Industry Preferred  Farm division, Tractor Industry
Qualification 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture.
Competencies
Problem Solving:        Strong aptitude for identifying issues and implementing effective solutions.
Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms )
Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration..
Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction.
General Skills Time Management:    Efficiently prioritize tasks to meet deadlines.
Team Collaboration:   Work effectively in cross-functional teams to achieve shared objectives.
Interpersonal Skills:    Build strong relationships with colleagues, Dealer person.
Adaptability:              Quickly adjust to new technologies, processes, and work environments.
Self-Motivation:         Stay driven and focused to consistently achieve high performance.

 

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