Competencies

Responsibilities & Key Deliverables

As the Customer Care Manager at Mahindra & Mahindra Ltd, you will play a crucial role in enhancing the serviceability and maintainability of products. Your responsibilities will include providing valuable inputs to the product development team, ensuring system readiness for parts, creating service kits, defining inventory norms, developing literature for existing products, creating e-catalogues, designing special service tools, and facilitating training sessions on new products.

In addition, you will collaborate closely with the MEC team to ensure effective training delivery and support service quality improvements at dealerships.

Preferred Industries

Education Qualification

To excel in this role, you are required to have a Diploma or Bachelor's degree in Engineering, with a specialization in Mechanical, Automobile, or Agriculture. This educational background will provide you with the necessary technical knowledge and skills to effectively contribute to product serviceability enhancements and customer satisfaction.

General Experience

The ideal candidate for this position should possess 4-7 years of experience in a relevant field, preferably in Automobile or Tractor industries. This experience will enable you to understand the intricacies of product serviceability and maintainability, allowing you to contribute significantly to the improvement of customer care standards.

Critical Experience

Having a strong background in communication skills, customer sensitivity, consumer focus, and customer relationship management will be advantageous for this role. Additionally, experience in dealer relationship management, negotiation, and team building will further enhance your ability to succeed as the Assistant Area Manager - Customer Care.

System Generated Core Skills

System Generated Secondary Skills