DM/Manager - Customer Care

Responsibilities & Key Deliverables:

1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.
   2. Handling Technical Assistance Requests (TAR) on ASK Portal:
   Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.

Competencies:

Problem Solving: Strong aptitude for identifying issues and implementing effective solutions.
Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms )
Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration..
Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction.

General Skills:

Time Management:    Efficiently prioritize tasks to meet deadlines.
Team Collaboration:   Work effectively in cross-functional teams to achieve shared objectives.
Interpersonal Skills:    Build strong relationships with colleagues, Dealer person.
Adaptability:              Quickly adjust to new technologies, processes, and work environments.
Self-Motivation:         Stay driven and focused to consistently achieve high performance.

Qual: 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture.

Exp : Min 3 Year Experience in Field/Training.