Manager Quality

Responsibilities & Key Deliverables

Job Purpose: To lead and drive the Quality function across Supplier Quality Assurance (SQA), Receipt Quality Assurance (RQA), Manufacturing Quality Assurance (MQA), Customer Quality, New Product Quality Planning, and Compliance Management, ensuring zero-hour customer complaints, robust supplier performance, manufacturing excellence, and successful new product launches while maintaining compliance with quality standards and audits.

Key Responsibilities

1. Customer Quality Management

• Drive the organization's objective of achieving Zero Hour Customer Complaints.
• Monitor and analyze manufacturing-related customer complaints and implement corrective and preventive actions.
• Ensure timely response and closure of customer complaints as per defined response timelines.
• Track and improve Engine RPT performance at customer locations.
• Coordinate with cross-functional teams to eliminate recurring quality issues and enhance customer satisfaction.

2. Receipt Quality Assurance (RQA) & Manufacturing Quality Assurance (MQA)

• Establish and maintain robust incoming and in-process quality control systems.
• Drive reduction in:
• LR PPM (Line Rejection Parts Per Million)
• GR Rejection Percentage
• In-house RPT cases.
• Ensure effective execution and closure of:
• Process audits
• Product audits
• Layered audits
• Monitor quality trends and implement corrective actions to improve manufacturing performance.
• Lead problem-solving activities using quality tools such as 8D, Why-Why Analysis, Fishbone, FMEA, SPC, and Control Plans.

KPI: LR PPM reduction, GR Rejection reduction., Process/Product audit closure compliance. and In-house RPT reduction

3. Supplier Quality Assurance (SQA)

• Develop supplier quality improvement plans and monitor supplier performance.
• Drive continuous improvement initiatives at supplier facilities.
• Conduct supplier audits and ensure closure of non-conformities.
• Improve Supplier Performance Index (SPI).
• Support suppliers in process capability enhancement and design improvements.
• Ensure supplier readiness for production and quality requirements.

4. New Product Quality Readiness

• Lead Quality Planning activities for new product development and launch programs.
• Ensure APQP and PPAP completion for BS-V, CPCB-IV, and future product platforms.
• Ensure VPPAP approvals for all new parts and product introductions.
• Coordinate with Engineering, Manufacturing, Purchase, and Suppliers to meet launch timelines.
• Drive ORC implementation and plant readiness assessments.

5. Quality Systems, Audit & Compliance

• Ensure readiness and successful completion of:
• ISO Audits- Internal & External
• Business Excellence other Audits
• Customer Process Audits
• Customer visits at Plant
• Maintain compliance with applicable quality standards and customer requirements.
• Lead Industry 4.0 and AI-based quality improvement initiatives.
• Drive digitization and data analytics projects to enhance quality performance.
• Promote a culture of continuous improvement and operational excellence.

Experience

8-10 years

Industry Preferred

Manufacturing, genset

Qualifications

Btech OR Diploma in relevant field

General Requirements

Functional Competencies

• Quality Management Systems (ISO 9001, IATF 16949 preferred)
• APQP, PPAP, FMEA, MSA, SPC
• Root Cause Analysis (RCA)
• 8D Problem Solving
• Supplier Quality Management
• Process & Product Audits
• Statistical Quality Tools
• Lean Manufacturing and Six Sigma
• Customer Complaint Management
• Engine & Genset Expertise.

Behavioural Competencies

• Leadership & Team Management
• Cross-functional Collaboration
• Analytical Thinking
• Decision Making
• Customer Focus
• Continuous Improvement Mindset
• Stakeholder Management

Expected Outcomes

• Zero Hour Customer Complaint achievement.
• Improved customer satisfaction and field performance.
• Reduction in supplier and manufacturing defects.
• Successful launch readiness of new products.
• Full audit compliance and quality system effectiveness.
• Adoption of Industry 4.0 and AI-driven quality initiatives.

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