Responsibilities & Key Deliverables

As a Customer Care Manager for Tractors at Mahindra & Mahindra Ltd, you will play a crucial role in creating and implementing systems to ensure first-time right service and maximize production efficiency. Collaborating with Quality and PDRDS teams to integrate product feedback into current and future products, you will contribute to enhancing customer satisfaction and driving continuous improvement.

Your responsibilities will also include spearheading new initiatives, ensuring seamless execution, and preparing your team for the organization's future growth. By fostering a culture of excellence and innovation, you will be instrumental in leading your team to deliver exceptional customer care for the Farm Division.

Preferred Industries

Education Qualification

To excel in this role, you should ideally possess a Bachelor's degree in a relevant field such as Business Administration, Engineering, or a related discipline. Additional certifications in Product Management, Six Sigma, or Process Management would be advantageous.

Moreover, having a thorough understanding of customer service principles, production planning, and talent acquisition processes will be beneficial in meeting the demands of this position.

General Experience

The ideal candidate for the Customer Care Manager position should have a strong background in product management, relationship management, and influencing skills. Proficiency in conflict resolution, system development, and production planning is essential for success in this role.

Demonstrated experience in leading service initiatives, implementing campaigns, and acquiring talent will set you apart as a candidate who can drive customer-centric strategies and deliver exceptional results.

Critical Experience

To thrive as a Customer Care Manager at Mahindra & Mahindra Ltd, you must possess critical experience in effective project management, a passion for quality, and a keen sense of accountability for results. Agility with discipline, team development skills, and the ability to appreciate diversity are key attributes that will enable you to excel in this dynamic and customer-focused role.

Your track record in driving innovation, being a change catalyst, and taking calculated risks with responsibility will position you as a valuable leader who can navigate challenges with resilience and drive continuous improvement across the Customer Care division.

System Generated Core Skills

System Generated Secondary Skills