Manager - Incidentology

Responsibilities & Key Deliverables

1.Coordination with Dealership & Regional office for faster concern resolution & closure. 
2.Interact with quality teams by analysis the field concerns and coordinate / communicate corrective actions / improvements to field. 
3.Participate in change management process for ensuring customer voice / concerns are addressed.
4. Support for Technolegal cases / Escalated concerns / Spares availability etc.

Concern resolution process with Quality Teams
1.    Interaction with PVT / PET/ PDT
2.    Interaction with Platform teams / COE /Manufacturing plant
3.    Emerging concern release
4.    Walk Home concerns release
5.    JI organization & participation
6.    Recall process
a.    SOP finalization
b.    Parts coordination
7.    Platform syndicate participation
8.    New model complaint code creation support to warranty team
9.    Monthly reports of trends
10.  CFT participation to new launches / upgrades

Change Management Process
Participation in EN as a CFT member and have Customer focus by ensuring parts availability for pre-modified vehicles and better serviceability through child part availability and ensure inter-changeability. Release change details to field through TSB

Preferred Industries

Education Qualification

BE(Mechanical/Automobile) / B.Tech

General Experience

5-7 years