Responsibilities & Key Deliverables

 Responsibilities:
1. Ownership of model platform, leading team of 4~8 team members of different commodity expertise , 
2.Daily work Management- Daily claim monitoring , Understanding deviation from current trends, identifying variation and find the cause of it.
3. Warranty failed part analysis center- Work with suppliers for timely analysis and disposal of failure parts
4.Prepare MIS for various management reviews
5.Dealer visits to capture the customer concerns
6. Dealer visits to continually  improve teh diagnostic processes
7.Supplier visit - Analysis of failure parts, idenifying areas of improvements for current products, front load the lessosns learnt for new product developement
8.Liasoning with CoE ( centre of excellence)  within PVT to identify solution, prepare implementation plan with help from CoE 
9.Warranty cost  planning 
10. Vendor Recovery of failure parts as per the DSA ( Development and Supply Agreement)
Key Deliverable
1. RPT reduction ( repairs per thousand )
2.% USV( Percentage Unscheduled service visit ) 
3.Warranty recovery from suppliers
4. Warranty parts returns to dealers if defect is not reproduced
5.Front loading of lessons learnt with Product development team for new product development
 6.Updation of DVPs based on field learnings
7.Reliability growth Analysis for new products

Preferred Industries

Education Qualification

DME/B. E. /B.Tech (Mechanical/ Production/Automobile)

General Experience

14 –20  Years - B.E/ B Tech (Mechanical/Production/Automobile) Engg.
20- 25 Years- - Diploma in Mechanical/Production/Automobile Engg.

Critical Experience

System Generated Core Skills

System Generated Secondary Skills