Zonal Key Account Manager

Responsibilities & Key Deliverables

1. Act as the single point of contact for corporate & fleet customers in the assigned zone for all service-related requirements.
2. Ensure seamless after-sales support: preventive maintenance, breakdown support, parts availability, and warranty claims.
3. Monitor and improve fleet uptime, service TAT (Turnaround Time), and customer satisfaction.
4. Coordinate with dealers, workshops, and technical teams to deliver consistent service quality.
5. Drive service revenue growth through AMC (Annual Maintenance Contracts), extended warranties, and value-added services.
6. Track and report service KPIs (downtime reduction, complaint resolution).
7. Handle escalations & critical issues to protect OEM reputation.
8. Support the corporate sales team in retention and renewals by ensuring superior service experience.
9. Need to handle fleet Coordinators.

Preferred Industries

Education Qualification

B.E. in Automobile / Mechanical Engineering (MBA preferred).

General Experience

8–10 years of experience in Automobile Service / Fleet Management / Key Account Service Handling.

Prior experience in OEM after-sales, dealer service operations, or fleet maintenance is a strong advantage.

Good-to-have Attributes

Excellent knowledge of vehicle service processes, fleet operations, and warranty policies.
Strong customer relationship management & escalation handling skills.
Good understanding of technical service issues, diagnostics & parts management.
Proficiency in data analysis, service reporting & CRM tools.
Team management & ability to influence dealer service networks.
Customer-centric mindset with strong ownership.
Excellent communication & presentation skills (CXO & fleet manager interactions).
Problem-solving & decision-making ability under pressure.
Willingness to travel extensively.