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Product Support-Implements

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Date: 10-Nov-2021

Location: IN

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

  • Timely guidance & Support Field Customer Care team on Product issues.
  • Analysis of field complaints & providing solutions
  • Support spares team in Pricing & making the new parts available on time. Inform product issues to Spares team to initiate necessary actions on spare parts stock.
  • Field performance studies & comparison
  • Development of Technical Literature (Operator's Manual, parts Catalogue & Service Manuals), Spl. Service Tools.
  • Technical communications to Field e.g. Service Bulletin & Circulars on Parts changes, New Products & other service matters.
  • Identify product issues through Analysis of Warranty data, field feedback. Inform these issues to plant team for resolution.
  • Coordination with field to get up gradations done on time with detailing of "Warranty claims".
  • Timely Feed-back on tryouts/modifications & new Product validation.
  • Ensuring "ease of service" in new product / Feature / component development.
  • Providing inputs to the product development team during proto- stage to improve Serviceability &  Maintainability (DFS)
  • Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse & Dealerships.)
  • Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty, .

Preferred Industries

Agri Business
Agriculture Implemen

Education Qualification

Graduation / Diploma in Mechanical, Agriculture/ Automobile Engg

General Experience

6 to 10 years of relevant experience on similar Products

Critical Experience

  • Customer Focus
  • Result Orientation with Execution Excellence
  • Leveraging Human Capital
  • Product knowledge (Implements and tractor)

System Generated Core Skills

System Generated Secondary Skills

Job Segment: Warehouse, Manufacturing