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Area Customer Care Manager

Date:  10 Jul 2024

Pune, MTBD-Pune A.O., IN

Company:  Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

To ensure service process and hand le warranty management for all channel partners. To analyze the technical complaints of the vehicle in the field. To rectify defects in vehicles / overhaul aggregates. To maintain and hand le internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feedback on companies as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimization. To ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management

Preferred Industries

Management Consultin

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical

General Experience

10 - 12 Years of experience

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Capability Building
Service Orientation
Customer Satisfaction
Customer Sensitivity
Service Management
Service Initiatives & Campaigns
Service Business Planning
Defect Rectification
Product Knowledge - Aggregates
Service Processes
Training & Development
Customer Support
Service Support
Developing Channel Partners
MIS Reporting
Inventory Management

System Generated Secondary Skills

Product Knowledge & Application
Service Strategy
Manpower Management
Warranty Management

Job Segment: Engineer, Engineering

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