Assistant Area Manager - Retail Service

Responsibilities & Key Deliverables

Ensuring Implementation of Systems and processes at dealerships thereby ensure desired Customer satisfaction Indices.
Enhance Capacity Planning at dealerships as per business plan.
Formulating plan for adequate channel development.
Capability development of Team and dealer.
Driving innovation to improve service quality.
Ensuring periodic performance review of dealers.
Driving Service Crusade to imbibe the culture of customer sensitivity within internal team members and dealership team.
Driving Sales of Spares business
Strategic approach and action for Service Business enhancement which will improve channel profitability
Coach team members in identifying the key drivers and enablers in channel which impact the service experience.

Experience

6-10 Years

Industry Preferred

Qualifications

BE

General Requirements

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.