Responsibilities & Key Deliverables

As a Customer Care Manager in the Tractors division at Mahindra & Mahindra Ltd, your responsibilities will be diverse and impactful. You will play a pivotal role in creating systems to ensure first-time-right service and managing processes to prevent any loss of production. Your expertise will be crucial in collaborating with Quality and Product Development teams to incorporate product feedback into existing and future products. Additionally, you will lead the implementation of new initiatives effectively and ensure their success. Mentoring and preparing your subordinates to lead the organisation into the future will also be a key part of your role.

Preferred Industries

Education Qualification

To excel in this role, you are required to have a strong educational background ideally in a related field such as Business Management, Engineering, or Agriculture. A Bachelor's or Master’s degree in these fields will provide you with the necessary knowledge and skills to thrive in this dynamic and fast-paced environment.

General Experience

Your general experience should include a solid background in Product Management, Relationship Management, Influencing Skills, Conflict Management, and System Development. Proficiency in Six Sigma methodologies, process and production planning, as well as experience in leading service initiatives and campaigns, will be highly advantageous. Your talent acquisition skills and ability to build and manage effective teams will be crucial in delivering exceptional customer care.

Critical Experience

For this role, critical experience in areas such as effective Project Management, a passion for Quality, accountability for results, agility with discipline, and talent development is imperative. Demonstrated expertise in driving innovation, change management, and risk-taking with responsibility will set you apart. Your ability to leverage human capital to drive exponential synergy and appreciation for diversity will be instrumental in fostering a high-performing and inclusive work environment.

System Generated Core Skills

System Generated Secondary Skills