Dy. Manager - IT Support

Date: 22 Apr 2024

Location:

Pune, Pune, IN

Company: Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

Leading IT helpdesk –Majorly DMS (Dealer Management )technical support team
Working as coordinator between technical team / developers / vendors & end users.
Coordination with Sales & Service teams and channel partners on day to day resolutions & tickets closure
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
MIS & analysis
Documenting and communicating the results of efforts.
Effectively communicating insights and plans to cross-functional team members and management.
Providing training to End User
Performing user acceptance testing.
Managing Support resources and priorities.

Preferred Industries

Automotive Industry

Automobile

Education Qualification

B.E / B.Tech Engineering / mechanical/ Automobile/ IT/ Computer science

General Experience

3-10 years of experience in data analysis and reporting; industry experience is a plus

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Data-driven Decision Making

Data Driven framework

Statistical Methods

Insighting

Strategic Planning

Data Modeling

Data Structures

Data Analytics

Business Analytics

Business Impact Analysis (BIA)

Financial Analysis

Spend Analytics

Business Insights

Data Interpretation

Agile - Project Management

Stakeholder Management

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