Field Quality Manager

Develop and own the Channel Partner Quality Framework, including standardized Field Quality Plans (FQP), Inspection & Test Plans (ITP), installation SOPs, defect checklists, photo/video documentation protocols, and digital quality tools/apps tailored for distributed rooftop/C&I projects. 

- Define mandatory quality gates and checkpoints that channel partners must follow

- Conduct partner onboarding quality training 

- Perform regular field quality audits and surprise site visits

- Manage third-party inspection agencies (TPIs) deployment

- Handle non-conformance management 

- Oversee the warranty certificate issuance process: 

  - Verify completion of all quality inspections, commissioning tests, punch-list closures, and documentation 

  - Authorize and issue company-issued warranty certificates to end-customers upon confirmed compliance. 

  - Ensure digital/QR-coded certificates (where applicable) are generated, registered (e.g., in national portals or internal systems), and shared with customers, partners, and relevant authorities for subsidy claims or discom approvals. 

  - Maintain records of issued certificates, linked to serial numbers, installation details, and partner accountability for future claims handling. 

- Monitor and analyze quality KPIs across the channel network

- Drive partner performance reviews

- Ensure compliance with: 

  - MNRE / PM Surya Ghar Muft Bijli Yojana quality & empanelment norms 

  - BIS/IEC standards for components and installations 

  - CEA / state discom grid-interconnection & safety requirements 

  - Company performance guarantee / warranty terms 

- Support pre-dispatch inspections (PDI) at vendor/warehouse level and random material audits at partner warehouses. 

- Interface with key stakeholders

- Provide field quality insights and defect trend data to product, procurement, and R&D teams 

- Lead digital quality transformation

- Contribute to partner ecosystem development

-Experience: 8–10 years in quality roles, with minimum 4–6 years in solar PV — preferably in channel partner / dealer / distributor models for distributed/rooftop solar (residential + C&I). Direct EPC experience is acceptable but channel oversight experience is strongly preferred. 

- Proven track record of managing quality in decentralized, partner-executed solar projects across multiple Indian states, including involvement in warranty/commissioning certification processes. 

Strong technical knowledge of solar PV systems (modules, inverters, mounting structures, BOS) and Indian rooftop realities (diverse roof types, labour variability, monsoon impacts, discom processes). 

- Experience in auditing/monitoring third-party installers/channel partners without direct control, and in final quality sign-off for warranty issuance. 

- Excellent analytical, problem-solving, and root-cause investigation skills. 

- Proficiency in quality tools (Pareto, Fishbone, FMEA), MS Office, ERP/QMS/digital inspection platforms, and warranty management systems. 

- High travel willingness (60–80% field time across states). 

- Strong interpersonal, negotiation, and influencing skills to enforce standards with independent channel partners. 

- Ability to thrive in a fast-paced, high-volume distributed business with variable partner capabilities.