Hub Manager - Ops & BD

Responsibilities & Key Deliverables

1. Operations Management

• Oversee operations and maintenance of 25 rental machines within the hub
• Ensure timely servicing, uptime, and optimal utilization of all machines
• Coordinate with technical teams for repairs and preventive maintenance
• Monitor operational performance metrics and drive efficiency improvements

2. Entrepreneur Relationship Management

• Act as the primary point of contact for 25 local rental entrepreneurs
• Build strong, trust-based relationships and ensure high engagement
• Support entrepreneurs in day-to-day business operations

3. Entrepreneur Acquisition (Business Development)

• Scout and onboard 25 local entrepreneurs through: Data-backed calling, field outreach, referrals and local networks

• Evaluate candidates for entrepreneurial capability
• Drive expansion of the hub by identifying new opportunities

4. Training & Capability Building

• Conduct onboarding and training programs for entrepreneurs
• Ensure understanding of:  Machine operations, basic troubleshooting, customer handling, business management fundamentals
• Provide ongoing support and resolution of queries

5. Demand Generation & Market Development

• Support entrepreneurs in generating demand through: Field demonstrations, local branding initiatives, promotional campaigns
• Work closely with marketing teams to execute localized growth plans

6. Digital & Social Media Support

• Assist entrepreneurs in leveraging online and social media platforms
• Support execution of digital marketing campaigns
• Enable entrepreneurs to build local visibility and customer engagement

Experience

Experience: 2-5 years in operations

Industry Preferred

rural business, agri-tech, or a similar

Qualifications

Bachelor’s degree in [Agriculture / Engineering / Business / Related Field]

General Requirements

• Machine uptime and utilization rates
• Entrepreneur onboarding and retention
• Revenue / demand generated per hub
• Customer satisfaction and service quality
• Campaign effectiveness and local market penetration

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