Responsibilities & Key Deliverables

Overall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, and Warranty Processing

• To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.

• Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service

• To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc.

• Ensure meeting spare targets of all channel partners & company promoted oil targets.

• Ensure execution of spare parts orders of distributors & achievements of targets

• To Increase dealer’s profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc.

• Ensure dealer CSI score targets are met

• To provide a single window between the area office and the other departments of the company on all service matters.

Preferred Industries

Education Qualification

General Experience