Responsibilities & Key Deliverables

'- Design strategic plan and set goals for growth of funtion.
-To driver Customer - supplier releationship across all  MLMMLPlant  PVT's
- Review & improve functional effectiveness by developing processes, overseeing employees establishing a highly motivational work environment & implementing innovative changes to be productive ensuring professionality
- Adhere to company standards for excellence and quality
- Provide guidance and feedback to help team strengthen specific knowledge / skill enhancement
- Review day to day operations, assign weekly & monthly performance targets, ensure their completion
- Recruit, on-board & train high performing employees to achive set objectives
- Develop, implement and maintain budgetary & resource allocation plans. Control budget & optimise expenses
- Delegate repsponsibilites employees, track accontability. Enforce all organizational policies, processes, procedures, standards, training programs
- Resolve internal conflicts efficiently to the mutual benifit of all involved in the interst of organization interest 
- Prepare reports on department progress and performance to the top management
- Ensure external field indicators are in control against set targets. Review RPT Zero MIS, 3 MIS, 12 MIS, 24 MIS & warranty cost reduction
- Approve deviations within defined scope & ensure lesson learnings deployment
- Drive for horizontal deployment of Proecesses & actions
- Conduct periodical reviews on KPI indicators with CFT team (Design, CDMM, Validation, CPE, Mfg. plant etc.,) for action implementations & field status update
- New projects involvement ensure stringent quality targets set & review warranty cost provision for new projects & running projects
- Recommend for recall / retro fitment/ field upgradation to management
- Compliance to external/internal audit (IATF, MEM, ISO 9001 and 14000) & other certifications
- Driving customer perceived Quality (Dealer / customer visit, feedback on product performance & driveing and ensuring continual improvement of product by bench marking with competition
- Conduct weekly departmental review based on the inputs take actions 

Experience

20 -25 years in quality department at various sections ( Min 7 yrs. in Field quality leading customer complaints handling)

Industry Preferred

Automotive OEM / Tier one Automotive

Qualifications

Bachelor of engineering / Btech / Mtech  in E&E / Electrical / Mechanical
Master black belt

General Requirements

'- Leadership qualities with Collaboration, Agile & Bold behaviours
- Aggressive, confident & firm decision making ability
- Committed, smart work & focus to complete the task, result oriented
- Good listener, effective Speaker & excellent communication
- Good co-ordination, self driving, team approach, positive attitude 
- Planning & on time execution
- Ability to motivate team and lead team in crisis

'- Worked in all sections of quality department 
- Inter departments functional knowledge ( Design, validation, Customer care, STA, PED, MFG & SQA)
- Capable of establishing new department setup, processes & ensuring its smooth function with planning of proper infrastructure requirements
- Awareness on quality system ( IATF,ISO 9001 & 14000)

'- Proven experince as a leader in Function & Equivalent role
- Knowledge on EV aggregates, software clearance process ( ASPICE) 
-  Experience of working in field quality function & through awareness on its processes
- Technical Knowledge on different manufacturing processes & assembly process
- Extremely sound in vehicle level drive performance testing & functional verification (product 
   knowledge)
- Managing crisis situations
- Man power handling & management
- Customer oriented approach
- Effective interpersonal communication & presentation skills
- Strong network establishment with internal departments