Responsibilities & Key Deliverables

To analyse the technical complaints of the vehicle in the field.

To rectify defects in vehicles / overhaul aggregates.

To maintain and handle internet based warranty.

Ensure implementation of service processes at channel partners.

Development of secondary channel.

Feedback on companies as well as competitors’ products.

Training of service managers.

Work out special service support for strategic customers with channel partners.

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target

Secondary network for spare parts sales.

Guide channel partners for manpower/facilities/equipment optimization.

To ensure profitability of workshops of channel partners.

MIS on service.

Spare parts inventory management.

Experience

BE - 3- 6 yrs., DME - 4 to 10 yrs.

Industry Preferred

Qualifications

BE and DME

General Requirements