Area Sales Manager

Responsibilities & Key Deliverables

As an Area Sales Manager at Mahindra & Mahindra Ltd within the Automotive Division, you will take ownership of driving end-to-end retail sales processes to meet defined business objectives. Your core responsibilities include managing the E-T-B-R cycle (Enquiry, Test Drive, Booking, Retail) by planning and executing targeted activations to generate enquiries, ensuring both the volume and quality of test drives, and verifying the accuracy and authenticity of booking data.

You will be accountable for achieving retail sales targets, focusing on vehicle delivery note (VDN) versus retail ratios, and continuously enhancing conversion ratios (CVR) through process improvements. Accurate and timely data management within the Dealer Management System (DMS) will be paramount.

Sales planning will involve forecasting for upcoming months and strategising accordingly to optimise market coverage. In addition to sales targets, manpower productivity is a critical area—identifying training needs, motivating the sales team through rewards and incentives, and ensuring adherence to the established sales story are pivotal tasks.

Another essential aspect is digital transformation adoption. You will champion the use of digital tools such as Test Drive Anytime Anywhere (TDAA), Personal Voice Assistant (PVA), Bring Showroom Home (BSH), Virtual Reality (VR) technologies, and tablets. These tools aim to enhance digital engagement, maximise conversion ratios, and enhance customer experience. Ensuring the adequacy and skill level of Digital Engagement Managers to support these initiatives is within your remit.

Financial oversight responsibilities include managing dealer working capital rotation, reducing dealer market outstanding amounts, liquidating ageing stock effectively, and forecasting inventory requirements for the near future. You will execute activation plans to consistently generate enquiries and sustain pipeline health.

By orchestrating all these elements harmoniously, you will play a vital role in the company’s growth, upholding Mahindra’s commitment to excellence, customer satisfaction, and innovative sales strategies.

Preferred Industries

Education Qualification

The ideal candidate will possess a strong educational background in business and management domains to effectively align sales strategies with corporate goals. MBA or a Post Graduate Diploma in Management (PGDM) is preferred, preferably with specialisation relevant to sales, marketing, or business development.

Educational credentials should demonstrate a solid foundation in strategic thinking, analytical skills, and leadership capabilities. Additional certifications or training related to sales methodologies, digital tools adoption, or automotive sector knowledge will be advantageous but are not mandatory.

This educational grounding equips the candidate to comprehend complex market dynamics, financial metrics, and customer engagement models, thereby enabling sound decision-making in a fast-paced sales environment.

General Experience

The successful applicant will bring 3 to 8 years of experience, primarily within core automotive sales or fast-moving consumer goods (FMCG) sales domains. This range ensures an intermediate to advanced level of expertise suited to managing key sales operations and leading teams effectively.

Experience should encompass comprehensive sales lifecycle management, including enquiry generation, client interactions, test drive coordination, booking management, and retail sales achievement. Familiarity with sales planning, manpower training, incentive schemes, and customer relationship management is essential.

Demonstrable experience in adopting and leveraging digital sales tools and platforms will be highly valued, reflecting the company’s direction towards innovative customer engagement.

Moreover, candidates should have a proven track record of meeting or exceeding sales targets, optimising conversion rates, and contributing to process improvements within their previous roles.

Critical Experience

Critical to success in this role is specialised experience in managing complex sales operations within the automotive industry or comparable FMCG sectors where retail excellence is pivotal. You should have hands-on expertise in implementing enquiry-to-retail (E-T-B-R) management systems and driving digital transformations in sales processes.

Expertise in manpower productivity management is necessary, including identifying training needs, motivating sales teams, and managing performance through established incentive structures. Candidates must have a nuanced understanding of dealer management, including working capital controls, ageing stock management, and market forecasting.

Proficiency with digital engagement platforms such as Test Drive Anytime Anywhere (TDAA), Personal Voice Assistant (PVA), and virtual or augmented reality tools is a vital asset. Candidates should have experience in leading digital adoption initiatives aimed at enhancing customer experience and maximising conversion rates.

Strong analytical skills to interpret sales data, monitor key performance indicators, and drive strategies accordingly are essential. The ability to thrive in a results-oriented environment while maintaining stakeholder focus and business foresight aligns with Mahindra’s leadership competencies and business objectives.

System Generated Core Skills

System Generated Secondary Skills