Responsibilities & Key Deliverables

Overall Areas: 

Sales 
Drive overall volume & market Share
Ensure authentic and correct market information flow to all stakeholders
Devise actions based on RCA
Monitor dealer profitability
Overseeing Manpower Productivity & Adequacy
Team Handling for respective states
Provide timely insights to Marketing & Sales Planning
Service & CX 
Drive service revenue for state 
Manage end to end customer centricity, and service satisfaction
Ensuring customer handling for escalations 
Overseeing Customer engagement practices
Process 
Ensure process adherence and corrective action plan implementation at state level

Functional Skills:
Ability to drive business (channel sales specifically)
Ability to understand product technicalities

Behavioral Skills: 
Handle ambiguous situations
Unlearn from previous experiences
Take complete ownership of delivery and teams
Understand premium customer segment
Form & manage relationships with peers and channel partners
Display high resilience 
 

Experience

More than 13 years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling 

Industry Preferred

Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success)

Qualifications

BE / B tech + MBA

General Requirements